Sandip sen economic times forex
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The seven technology fields that were initially conceptualized by the 4 Chinese engineers led by Wang Ganchang and endorsed by Deng got a major boost only 15 years later in when China had the reserves to start investing heavily in the local economy.
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| Cash out cryptocurrency uk | Please enter a valid email address. Soon after the program was launched China started work on increasing the network of lanes dedicated to click here two wheelers. Secondly it would lead to only a measured and scaled step up of its existing bicycle population used by millions of Chinese factory and farm workers. First it would not be dependent on any imported technology or resource. Despite this, the debt servicing ratio fell from 8. Charting a green field area has lead to several experimentations and inefficient resource deployment. Fourth it would relieve the state of the responsibility of investing large sums of money in mass transport, which would become the secondary once people had access to their own vehicles. |
| Latest odds to win the masters | Still the industry has developed such a large trained workforce, that it attracts global manufacturers and ensures sustained high employment. The seven technology fields that were initially conceptualized by the 4 Chinese engineers led by Wang Ganchang and endorsed by Deng got a major boost only 15 years later in when China had the reserves to start investing heavily in the local economy. Despite this, the debt servicing ratio fell from 8. It was followed by the windfall tax on the oil sector. Another weak link is the rise of short-term debt, which is largely corporate debt not government debt in foreign exchange that has to be paid back this year. |
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Telecom is booming in most of the world, [especially] in India and Africa. Health care is huge — over 32 million people are going to [newly acquire] insurance over the next 10 years. So for us, the scope is global. Frankly, our motto has been: wherever there is economic commerce between people, you need BPO. Our aim is to [do business in] countries.
We are currently at 15 [countries] and we are moving … to new geographies. In each of these markets we see huge scope as we go forward. India Knowledge at Wharton: Could you give me an example, say in the telecom space, of the kind of jobs coming your way? How do you compete with some of the larger outsourcing companies that have been building their brands in this space for a long time?
Sen: In telecom, we have been doing this for a fair bit of time in the U. Again, on the customer lifecycle, we do the entire pitch. We do a lot of customer acquisitions through a variety of ways, whether it is voice or e-mail or direct mail. We [offer] customer support. We do tech support. We do a lot of back office [work]. We do all of that work.
We then do collections. We do customer retention. So, we do the entire process for telecom. In the U. We have 5, people in the U. We have got to build the brand a little more [and] let people know that this is a 40,person company and a company that has 5, people in the U. India Knowledge at Wharton: How are you going about building your brand? Sen: In a variety of ways. One is to look at industry formats.
Recently there was [a meeting of] the International Association of Outsourcing in Florida — we are very prominent there. In health care, we took part in a couple of conferences, [and in] telecom [on debt collections]. Using industry forums, industry bodies, trade exhibitions and, of course, being present at a school of learning like Wharton are all helping to build the brand.
India Knowledge at Wharton: One of the points made at the Wharton India Economic Forum is that in the BPO space, much more of the competitive advantage is shifting toward value-added services and building greater value through providing new and innovative services to clients. To what degree do you see that happening in your portfolio of services, and could you give us any examples? The trick is to do both.
Today … the lowest-cost is not the [only] value proposition [for prospective clients]. In fact, India is not low-cost anymore. There are countries that are lower in cost than India. But there is a market for doing the kind of work where you get huge economies of scale. There are good margins in the business. What we have done in India to keep the cost advantage is, for example, move from a Tier 1 city to a Tier 2 city.
Does it make sense? But having said that, it is important to have a much more holistic relationship with the customer and therefore you need to do much more than what you are doing. Just to give you an example … In the financial services sector, we started with customer support and voice but now we do claims processing.
We do things like medical coding or medical billing. Once you have been engaging with the customer you have a foot in the door. Maybe it is not of the highest value, but it allows you to work with the customer — understanding his process, understanding his business. We started as a call center. With your existing customers and new customers, give them a variety of services so that you have a holistic relationship with them, a relationship at multiple points. That makes the business more [profitable] in the end.
India Knowledge at Wharton: You raised an interesting point about managing your costs by moving away from Tier-1 cities to Tier-2 cities and also the fact that in the outsourcing business India is no longer the lowest-cost provider. As you move from say one center to another, do you find enough people with the skills that are needed to do the kind of work you do? Also, globally, which are the emerging centers for BPO services that offer the best value for money?
What does this mean for India? Sen: Yes, you need to choose the right centers. In some of our centers, for very specialized work, we have taken people from outside who stay there. For example, we wanted to do some work [that involved] French-speaking for some European company. We realized, whether we do it in Bangalore or a smaller city like Mysore, it is still difficult to [find employees with the right language skills].
You need to do a little bit of management, but you need to choose the right city. There are low-cost cities that have good universities. Torrent of call drops makes Digital India sound like a joke. One answer: Segregate voice from data In August Trai announced stricter norms putting in both new benchmarks and higher penalties.
At the same time it gave operators the demanded sop. Aegis to hire about 7, in FY17, ramp up global presence Aegis today said it will hire 7, people globally, of which around half will be in India, and open more centres in key markets like Malaysia and South Africa. Tollywood slips into Rs crore loss in The Bengal film industry had incurred a loss of 70 crore in each of the previous two years, according to the East India Motion Pictures Association.
Audience embracing content-driven films in Bengal in Content-driven films of various genre were wholesomely backed by the audience while formula-masala movies fizzled out. Aegis partners Hutch Sri Lanka for customer care operations Essar group firm Aegis today said it has entered into partnership with Hutch to provide customer care services for the telecom firm across Sri Lanka.
E-commerce boom offers a lifeline for listless BPO units Outsourcing companies dependent once on telecom clients now look forward for business from online industry. India wins back some voice-based BPO services from Philippines India had lost a large chunk of its BPO business to the Philippines due to the closer cultural affinity and a natural American accent found there. Aegis targets Asia-Pacific, non-voice biz to grow after partial sale to Teleperformance Earlier this week Aegis announced that it had entered into an agreement to sell its US business — which has 19, employees in centres across the US, Phillipines and Costa Rica.
Aegis sets up new facility in Sri Lanka; to hire 1, people The centre, which has an initial capacity of seats, will be expanded to 1, direct white collared jobs over the next one year. BPOs shun India and Philippines; rush to near and on-shore works to be closer to clients The move for 'on-shore' and 'near-shore' presence will help vendors who can demonstrate capability to garner a larger share of business. Mutual Funds. ET NOW. Business News.
Ukraine crisis: Does your Indian life insurance policy cover you if stuck in war abroad? Your choice. Sensex falls! Will it trigger a rally? In times of three formats, I played Tests; the next gen can take that from my career, says Kohli Stock market update: Nifty Pharma index falls 0. Can commercial real estate offer inflation-beating returns? Financial statements equity So there will be plenty of tax evaders, lawyers and chartered accountants who are actually going to oppose digitization of the payments process in the implementation stage along with real sandip sen economic times forex developers, businessmen, corrupt Government servants apart from the gold and drug mafia.
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Sandip Sen: The outsourcing business has had a paradoxical relationship with the economic crisis. A lot of the large firms… were outsourcing [and] some of them got into trouble. A lot of companies [that] were not in the outsourcing paradigm came into outsourcing. The other thing is that companies like us have globalized. We are today in multiple countries and multiple geographies.
We are very big in India and the Indian economy still grew in spite of the economic crisis. We are big in, for example, South Africa, which [also] saw growth. That helps you mitigate your risks; the U. I saw two trends. One was of companies that were not outsourcing very much either forced to outsource, or [to think more seriously about] outsourcing, or embracing that paradigm. But in you will see much more robust growth for the industry. Where do you see the opportunities going forward?
We have operations in Australia. We have operations in the Philippines. We have [operations] in the U. We have about 40, people in all these locations. A primary paradigm is what we call customer lifecycle management. From the time the customer comes into the system to managing him to customer service to customer retention to collections to customer data analysis — we do [it all].
And within this paradigm of customer lifecycle analysis we are doing a lot of work for telecom, financial services, healthcare, travel and entertainment. Those are really the big verticals. There is growth in each of these sectors.
Telecom is booming in most of the world, [especially] in India and Africa. Health care is huge — over 32 million people are going to [newly acquire] insurance over the next 10 years. So for us, the scope is global. Frankly, our motto has been: wherever there is economic commerce between people, you need BPO. Our aim is to [do business in] countries. We are currently at 15 [countries] and we are moving … to new geographies.
In each of these markets we see huge scope as we go forward. India Knowledge at Wharton: Could you give me an example, say in the telecom space, of the kind of jobs coming your way? How do you compete with some of the larger outsourcing companies that have been building their brands in this space for a long time? Sen: In telecom, we have been doing this for a fair bit of time in the U. Again, on the customer lifecycle, we do the entire pitch.
We do a lot of customer acquisitions through a variety of ways, whether it is voice or e-mail or direct mail. We [offer] customer support. We do tech support. We do a lot of back office [work]. We do all of that work. We then do collections. We do customer retention. So, we do the entire process for telecom. In the U. We have 5, people in the U. We have got to build the brand a little more [and] let people know that this is a 40,person company and a company that has 5, people in the U.
India Knowledge at Wharton: How are you going about building your brand? Sen: In a variety of ways. One is to look at industry formats. Recently there was [a meeting of] the International Association of Outsourcing in Florida — we are very prominent there. In health care, we took part in a couple of conferences, [and in] telecom [on debt collections].
Using industry forums, industry bodies, trade exhibitions and, of course, being present at a school of learning like Wharton are all helping to build the brand. India Knowledge at Wharton: One of the points made at the Wharton India Economic Forum is that in the BPO space, much more of the competitive advantage is shifting toward value-added services and building greater value through providing new and innovative services to clients. To what degree do you see that happening in your portfolio of services, and could you give us any examples?
The trick is to do both. Today … the lowest-cost is not the [only] value proposition [for prospective clients]. In fact, India is not low-cost anymore. There are countries that are lower in cost than India. But there is a market for doing the kind of work where you get huge economies of scale. India is becoming "laboratory" for American companies, says US expert Held under the theme of "Make in India-The Inside Story" on last week, the business event was attended by several senior officials from India and Texas state of the US.
Torrent of call drops makes Digital India sound like a joke. One answer: Segregate voice from data In August Trai announced stricter norms putting in both new benchmarks and higher penalties. At the same time it gave operators the demanded sop. Aegis to hire about 7, in FY17, ramp up global presence Aegis today said it will hire 7, people globally, of which around half will be in India, and open more centres in key markets like Malaysia and South Africa.
Tollywood slips into Rs crore loss in The Bengal film industry had incurred a loss of 70 crore in each of the previous two years, according to the East India Motion Pictures Association. Audience embracing content-driven films in Bengal in Content-driven films of various genre were wholesomely backed by the audience while formula-masala movies fizzled out. Aegis partners Hutch Sri Lanka for customer care operations Essar group firm Aegis today said it has entered into partnership with Hutch to provide customer care services for the telecom firm across Sri Lanka.
E-commerce boom offers a lifeline for listless BPO units Outsourcing companies dependent once on telecom clients now look forward for business from online industry. India wins back some voice-based BPO services from Philippines India had lost a large chunk of its BPO business to the Philippines due to the closer cultural affinity and a natural American accent found there.
Aegis targets Asia-Pacific, non-voice biz to grow after partial sale to Teleperformance Earlier this week Aegis announced that it had entered into an agreement to sell its US business — which has 19, employees in centres across the US, Phillipines and Costa Rica. Aegis sets up new facility in Sri Lanka; to hire 1, people The centre, which has an initial capacity of seats, will be expanded to 1, direct white collared jobs over the next one year.
BPOs shun India and Philippines; rush to near and on-shore works to be closer to clients The move for 'on-shore' and 'near-shore' presence will help vendors who can demonstrate capability to garner a larger share of business.
Mutual Funds. ET NOW. Business News. Ukraine crisis: Does your Indian life insurance policy cover you if stuck in war abroad? Your choice. Sensex falls! Will it trigger a rally? In times of three formats, I played Tests; the next gen can take that from my career, says Kohli Stock market update: Nifty Pharma index falls 0.
Can commercial real estate offer inflation-beating returns?
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