Booking com customer service telephone number
- 07.11.2019
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Tell us what's happening and we'll guide you through what to do next. Frequently asked questions Can I cancel my booking? Yes — any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property. If I need to cancel my booking, will I pay a fee? If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee.
Any cancellation fees are determined by the property, and you'll pay any additional costs to the property. I understand how consumers interact with brands, and I like being able to use the products myself. I even like handling customer complaints directly, which I still do. I found him and his company very compelling. At that time a lot of McKinsey people were quitting to join dot-coms; I joined a coffee company instead.
People thought I was crazy. I spent five years at Starbucks working on new ventures and branded products. I led the acquisition of Tazo tea, helped launch the Starbucks music program, arranged to put Wi-Fi in all our stores, and created the Starbucks Card payments platform.
They recruited me, and I wound up working there in a variety of roles, eventually becoming the CEO of Microsoft Japan. Microsoft is where I learned to run a scaled operation. I lived in Tokyo for three years. Some of my direct reports spoke a bit of English, but they preferred to speak Japanese, so I had a translator with me much of the time.
Two levels below me, pretty much no one spoke English. That was my first experience with language barriers as a management challenge. One day in , at a hockey game in Vancouver, I received a call from a recruiter. She wanted me to consider a job running Booking.
She said it was part of The Priceline Group, parent company of the popular North American travel website priceline. Like many other people, I associated priceline. I recalled that priceline. But as it turned out, the company had jettisoned nearly everything except its travel business and done a reverse stock split to stay afloat.
Slowly it reinvented itself. If the internet of the s was all about gimmicks and marketing, the internet of the early s was all about the ability to do transactions at scale. When I got home and began researching The Priceline Group, I saw that it owned a suite of sites with that capability: Rentalcars.
Later we added Kayak for travel search and OpenTable for online restaurant reservations. When I checked its market cap, I was surprised to see that the company was not only bigger than Expedia, but bigger than most e-commerce businesses I knew. It was also very, very global, in large part because of Booking.
I realized that a B2C company this big, on the internet, that nobody really knew about, offered a unique opportunity to make Booking. So my family and I moved to the Netherlands. I became the head of Booking. The job requires me to travel a lot, which helps me empathize with our customers, partners, and frontline employees. Enhanced Service The people who founded Booking.
Nevertheless, when I arrived, it was a relatively small operation. We lacked a number of systems and processes. The customer service phone number was hard to find on our website. So we began to test changes. One of the first was making the phone number visible on every page.
That increased costs a bit, but the impact on loyalty more than compensated. Another important step was figuring out how customers really feel about automated functions on a customer service line. That was an important realization, because if we could automate simple requests innovatively, reps would be freed up to spend more time with customers whose problems required human interaction.
Today we have 6, full-time Booking. Every one of them speaks fluent English plus at least one other language. Many speak three or four languages, particularly in Europe. We test fluency, and we pay people a little more for every extra language they speak. We do offer language lessons, but most of our reps come with capabilities already in hand. Altogether, we offer service in 42 languages. The breadth of our in-house multilingual operation is unusual. By comparison, the United Nations offers translators for only six of the most popular global languages, and most U.
Both approaches can be more cost-effective than ours, but we believe that having our own people take calls in whatever language a customer prefers makes for better service. Finding people who speak all these languages is a challenge. We have just a handful of reps for some of them, such as Icelandic, Estonian, Lithuanian, Latvian, and Catalan, and not every language is covered all 24 hours.
But people who speak uncommon languages usually also speak a more common one, such as English, so we can almost always find someone to take their calls.
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Tell us what's happening and we'll guide you through what to do next. Frequently asked questions Can I cancel my booking? Yes — any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property.
If I need to cancel my booking, will I pay a fee? If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.
We can give them the info they need to manage their bookings themselves or to contact our Customer Service team by email, live chat, or phone. Thanks for your support. Get help from fellow partners If you need help fast, ask your question in the Partner Community available in English and Italian.
Send us a message If you have a specific question that you need our help with, you can send us a message. To do so, click Inbox on the Extranet or tap More on the Pulse app. You can help us answer your question faster by choosing the right topic and subtopic for your message.
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Frequently asked questions Can I cancel my booking? Yes — any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property. If I need to cancel my booking, will I pay a fee? If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.
Who's going to charge my credit card and when? There are a number of ways for you to find answers to any questions you might have. Helping your guests during peak season During the peak travel season, more guests than usual need help from our Customer Service team.
If your guests need to contact us, ask them to visit our Help Center at booking. That way, we can help your guests in their preferred language, and we can also prioritize Genius members and guests who are logged in or traveling soon.
We can give them the info they need to manage their bookings themselves or to contact our Customer Service team by email, live chat, or phone. Thanks for your support.
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